Quality Assurance Generalist Professional II


At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

The Opportunity

You will apply your quality expertise and experience to manage the Quality Assurance Program for ITRenew’s Sterling, Virginia site operations. This site is purposed for the receiving, processing and disposition of server rack systems and other corporate IT assets. You will manage a team of quality auditors to assess and continuously improve process and product quality. This position reports to the Director, Global Process & Quality.

Essential Functions & Key Responsibilities:

  • Ensure delivered products and services adhere to company and industry data security, workmanship and quality standards
  • Develop inspection, test and audit methods to measure and continuously improve processes, products, and outgoing quality performance
  • Coordinate quality auditor training, assignments and performance management
  • Lead root cause analysis and closed-loop corrective actions to resolve in-process and customer problem issues
  • Support the warehouse technician development and training certification program
  • Maintain site ESD-compliance through ongoing training and monitoring
  • Formulate a strategic plan to increase productivity while maintaining quality and reliability standards
  • Develop, report and manage operational and quality performance metrics; including but not limited to process throughput efficiency, test yields, inspection and audit yields, and problem Pareto analysis
  • Support the Compliance Team with site certifications for quality, safety, security, and environmental management systems [ISO 9001, ISO 14001, OHSAS 18001 and Responsible Recycling (R2)]


  • Bachelor of Science degree in engineering or equivalent work experience.
  • Knowledge of quality assurance principles and practices with 5+ years of hands-on experience. Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), or Manager of Quality/Organizational Excellence (CMQ/OE) preferred
  • High proficiency in computer technology and systems operations
  • Able to work efficiently in a team environment
  • Strong analytical and problem-solving skills
  • Ability to multitask in constantly changing, fast-paced, cross-functional environment
  • Strong verbal and written communication and interpersonal skills
  • Exceptional attention to detail

Category: Operations Group

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0055139

LeadFlex Job ID: 28196

External ID: J0055139

ATS Tracking ID: 6615

Vendor ID: 6615

Post Date: 03/15/2023

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