Operations Supervisor


At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.


The Operations Supervisor supervises day-to-day transportation operations and courier workforce. They manage all aspects of transportation discipline to include safety and security compliances, route structures and development, personnel scheduling, workload assignments, cost control and metric driven performance. The Operations Supervisor oversees all daily operations of the record center in the most cost-effective and customer-satisfying manner. This leader will coach a high-performance team and adhere to Iron Mountain regulations.


  • FULL BENEFITS – 1st Day of Employment
  • Competitive Pay with Annual Merit Increases
  • 2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay
  • 401 K (with company match) & Employee Stock Purchase Program
  • Company Paid Uniforms & Safety Footwear
  • Tuition Reimbursement
  • 10% Annual Bonus

PAY: Annual salary $65,000 - $67,000(Paid biweekly)

SCHEDULE: Monday - Friday ( Weekends as needed)

HOURS: 7:00 AM - 5:00 PM (Expect to be on-call)

LOCATION: 2400 S 7th St, Louisville, KY 40208


  • Human Resources/Workforce Leadership - Provide daily oversight of transportation operations to ensure high levels of service, production and quality metrics are achieved. Plan staffing levels to ensure adequate coverage. Execute daily reporting mechanisms that provide critical data points to business trends and overall operational performance. Responsible for training, recruiting, counseling, coaching, disciplinary action and writing reviews. Process and approve payroll, time off requests and exceptions. Communicate effectively with the frontline regarding change procedures, initiatives and program roll outs. Responsible for a thorough courier check in / check out process.
  • Operational Excellence, Standards & Compliance – Tracks progress of routes daily (In Control, 20/20, email communicators). Administers the Check Ride Program. Ensures routing technology is used and routes are executed as designed. Manages scanning platform to include proper usage, route id configurations, exception code usage and proper care of equipment. Accountable for variances to plan for all route performance.
  • Transportation Administration / Maintenance - Manage DVIR / BDIR process. Work closely with outsourced vendors to maintain fleet in prescribed manner. Establish and manage proper workflow to ensure daily, weekly and monthly DOT / IFTA reporting and requirements are met. Develops Coordinator and Courier workgroups in the area of policy and procedure as it relates to Transportation Administration and Maintenance.
  • Safety and Security Administration: Ensure safety & security procedures are adhered to.
  • Supervises and assigns specific responsibilities to all operations personnel
  • Motivates, mentors and empowers team to meet and exceed standards or set goals
  • Monitors employee attendance, productivity and other performance markers
  • Effectively uses metrics to aid accountability and measure performance
  • Possesses excellent communication skills
  • Ensures that the branch provides the finest internal and external customer service
  • Builds internal and external relationships; fosters collaboration
  • Provides relief coverage for operational duties when employees utilize time off or are absent
  • Prepares accurate reports
  • Is open to weekend work, if required
  • Ensures compliance of all federal, state and company regulations
  • High school diploma or equivalent; college degree preferred
  • Valid state driver’s license with clean driving record; able to pass pre-employment drug testing and a background investigation as conditions of employment
  • Ability to lift 40 to 50 pounds
  • Minimum of two years’ supervisory experience in a warehouse, distribution, operations or other service-related environment
  • Computer proficiency (Word, Excel, Outlook)
  • Ability to complete paperwork in English accurately and completely
  • Strong attention to detail
  • Strong customer service skills; values customers and communicates with them in a professional manner


  • The Operations Supervisor is the first line management position responsible for the direct leadership of our frontline record center, courier and coordinator groups. The Operations Supervisor provides front line level leadership over all Transportation Operations processes and ensures day-to-day operations are executed with excellence.
  • The Operations Supervisor typically solves problems as it relates to the day-to-day operational workflow. The operations supervisor must be knowledgeable of the local area, the local customer base and the local operation in order to make quick, efficient decisions that impact TCS.

Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local

laws in making employment decisions.


Category: Operations Group

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0059438

LeadFlex Job ID: 55408

External ID: J0059438

ATS Tracking ID: 6615

Vendor ID: 6615

Post Date: 05/15/2023

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