Outsourced - Senior Records Analyst


At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.


At Iron Mountain, our Outsourced Senior Records Analyst safeguard what our customers value most, from the everyday to the extraordinary. Here, you’ll be part of a dedicated workforce in a global company that celebrates the skills you bring for the benefit of our customers and each other. Read on to see if you may be a good fit in helping Iron Mountain Climb Higher.


*Competitive Pay and Benefits Package

*401K w/ Company Match

*Employee Stock Purchasing Program

*Referral Bonuses

*Tuition Reimbursement

*2 Weeks Paid Vacation, 7 Paid Holidays

*Medical, Dental, Vision Benefits available immediately

PAY: $68,500.00 (Annually)

SCHEDULE: Monday - Friday (Regular business hours 8-5)

LOCATION: Customer site - MA


Program Compliance:

*Works with business unit leadership to administer standard policy and program compliance.

*Educates customers on - program compliance/ customer training and new department set-up.

*Monitors customer’s business initiatives/assisting with moves or closures through managing migrations and transfer of records.

*Provide project management expertise/analysis – example: inventorying, identification and disposition of all unidentified records.

*Identifying process improvement opportunities/ non-participating customer entities.

*Proactively communicate with stakeholders, via email, phone calls, and visits to enhance the Iron Mountain relationship; perform issue-resolution visits, and scheduled follow up meetings.

Records Management:

*Assists Records Manager with maintaining records management processes/ procedures/retention scheduled/overall program improvements for assigned business units.

*Assists with implementing records destruction process

*Conduct customer standardized records management and Iron Mountain system training.

Program Administration/Coordination:

*Respond in a timely manner to all retrievals/ accessions/ destruction requests.

*Monitors records database to ensure accuracy of data entry/storage and destruction.

*Coordinate collection/distribution of information - including activity levels, Iron Mountain district contacts/ authorized users/ workflow data, etc.

*Act as a resource to district personnel regarding customer issues, attend meetings, and interface with appropriate departments as appropriate.

Electronic Records Administration/Coordination

*Support development and implementation in compliance with Iron Mountain Record Information Management system.

Support Departmental Initiatives

*Develop/maintain monthly newsletter, training/procedures and standardized QBR reporting


*Develop cross training opportunities process, escalation contact list

*Develop certification flyers that outlines all applicable RIM certifications.


*A bachelor’s degree is preferred.

*A minimum of two (2) years of college with specialized course work in Records Management and Business Law, and two (2) to four (4) years of equivalent work experience in an active records environment is preferred.

*Ability to work within the organizational structure.

*A thorough knowledge of retention guidelines and relevant IM technology applications for information retention is required.

There is so much more, but enough about us. We can’t wait to hear about YOU! Apply today. Join us at the Mountain where culture and values are practiced and respected every day.


Category: Operations Group

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0060569

LeadFlex Job ID: 64208

External ID: J0060569

ATS Tracking ID: 6615

Vendor ID: 6615

Post Date: 05/15/2023

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