Release of Informaiton Supervisor


At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.


At Iron Mountain, our RELEASE OF INFORMATION SUPERVISOR safeguard what our customers value most, from the everyday to the extraordinary. Here, you’ll be part of a dedicated workforce in a global company that celebrates the skills you bring for the benefit of our customers and each other. Read on to see if you may be a good fit in helping Iron Mountain Climb Higher.


*Competitive Pay and Benefits Package

*10% Bonus

*401K w/ Company Match

*Employee Stock Purchasing Program

*Referral Bonuses

*Tuition Reimbursement

  • 2 weeks Paid Vacation, 7 Paid Holidays

*Medical, Dental, Vision Benefits available immediately

PAY: $55,000.00 + Annually (based on experience)

SCHEDULE: Monday - Friday 9:00am - 6:00pm

LOCATION: 3000 2nd Avenue South, Birmingham AL 35233


Assisting the Release of Information Manager: In leading and managing all aspects and function, including resources, policy and procedure maintenance, customer service and support, productivity measures, collection of revenues and other duties a assigned.

*MANAGE/SUPERVISE: Release of information workflow day to day activities on a three shift schedule/Operations for a team of 15+ employees/ processing an average of 10K ROI request monthly/ Must be able to multitask and the ability to shift or juggle changing priorities/Reports performance and financial metrics /Communicating change procedures, initiatives and program rollouts.

*QUALITY ASSURANCE: Analyze and maintain departmental service quality/ adherence to meet or exceed customer service level agreements/ compliance with state and federal regulations (HIPAA) surrounding the release of protected health information.

RESPONSIBLE FOR: \Training (on the job/cross training and new hire)/ recruiting, /counseling/ coaching \Conduct annual performance appraisals/ ** Administer HR policies including disciplinary action and writing reviews. \Process and approve payroll, time off requests and exceptions. *Plan staffing levels to ensure adequate coverage.

*EMPLOYEE GOALS/OBJECTIVES: Develop - written goals/ objectives/ individual performance action plans/weekly huddles. Must be able to identify issues influencing ability to perform duties as assigned.

*RELATIONSHIP BUILDING: Operations, Customer Service, Sales and Account Management. External customers’ relationships through exceptional problem solving, ownership, and follow-through.


*Associate’s or Bachelor’s Degree or equivalent experience required. R.H.I.T. credentials preferred.

*A minimum of 3-5 years of health information management, service industry or healthcare experience required.

*A minimum of 2 years supervisory experience of 15+ employees required.

*Prior experience in the release of information process and regulatory guidelines for the release of protected health information. HIPAA knowledge preferred.

*Proficiency with computer programs and software.

*Strong organizational and interpersonal skills; attention to detail and the ability to multitask.

*Solid oral/written communication/conflict resolution skills required.

*Prior healthcare management expertise in a healthcare setting or non-traditional setting

*Experience with managing human resources; developing and administering budgets; developing and administering processes; familiarity with electronic medical records and other automated systems within HIM; customer service oriented

*Familiarity with complex organizations and matrix management


Category: Operations Group

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0060299

LeadFlex Job ID: 66549

External ID: J0060299

ATS Tracking ID: 6615

Vendor ID: 6615

Post Date: 05/15/2023

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