Mortgage Solutions Specialist II


At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is hiring Mortgage Solutions Specialist II who are passionate about meeting goals and individual metrics while processing financial documents in a fast pace environment. This role gives you an opportunity to help drive customer a customer obsessed culture while working with a collaborative team.

The Mortgage Solutions Specialist II should have a strong acumen in mortgage document preparation and certification along with knowledge of Fannie Mae, Freddie Mac and Ginnie Mae guidelines. They embrace a collaborative team environment in a fast paced, customer obsessed culture that brings customer delight.

The ideal candidate for this role must be able to manage a high volume workload and deliver on customer KPI’s and Goals. They enjoy working at a fast pace while researching and resolving customer issues. They have excellent PC and keyboarding skills and have a high level of attention to detail. They also enjoy repetitive work and sitting at a workstation 80% of the day.

What’s in it for YOU?

Shifts: 1st only

Hourly pay- $15hr - $17hr + overtime

Benefits day (1) of employment (After Conversion)

2 weeks paid vacation, 7 paid holidays (After Conversion)

Sick/personal time (After Conversion)

Other benefits as listed below (After Conversion)

Mortgage Solutions Specialist II Responsibilities:

Accurately processing financial documents

Consistently meet/exceed customer service level standards and metrics

Cross train employees or provide new hire training as needed

Effective communication with peers and leaders

Required Skills

Basic verbal and written communication

Strong organizational and time management

Critical thinking and problem solving

Excellent PC and keyboarding

Ability to move quickly/accurately with hands while multi-tasking


Minimum education- HS Diploma/GED

Preferred education- 2YR degree

Minimum experience 3-6 months

Preferred experience 1+yrs

Benefits: (1yr. Casual/Contract-to-Perm with these benefits upon conversion)

EAP- Employee Assistance Program

Quarterly Performance Bonus

Competitive Benefits Package

401K w/ Company Match

Employee Stock Purchasing Program

Referral Bonuses

Tuition Reimbursement

Employee Discounts

Education Assistance

HAS/FSA savings accounts

Legal plan

Life and AD&D Insurance

Short-term and Long-term disability coverage options

Medical, Dental, Vision Benefits available immediately


Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0046883X

LeadFlex Job ID: 257623

External ID: J0046883X

ATS Tracking ID: 6615

Vendor ID: 6615

Post Date: 11/15/2023

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