Outsourced Senior Records Analyst


At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.


Monday- Friday

8:00am- 5:00pm

Salary $65,000-70,000


Benefits Day One!

  • Medical
  • Dental
  • Vision
  • 401k
  • PTO

The Sr Records Analyst is responsible for compliance of the records management policy i.e., accountable for the inventory and control of a company’s business records. This position is responsible for communicating and training business units on records management standards and best practices, and enforcing current records management policy and procedures. In addition, this position provides the leadership necessary to establish and enforce records management policies and provides direction for project work. The scope of this position includes responsibility for the following records management activities: provide customer support, prepare and conduct training classes, monitor service level agreement compliance and maintain processes and procedures.

Essential/Key Areas of Responsibility:

1. Assumes responsibility for the records management program compliance.

  • Educates customers on program compliance, which includes customer training and new department set-up.
  • Assists Records Manager with identifying process improvement opportunities for the retention of information and records for assigned business units.
  • Assists Records Manager with identifying non-participating customer entities, and work with business unit leadership to administer standard policy and program compliance.
  • Monitors customer’s business initiatives to assess impact on business records management requirements.
  • Assisting customer with moves or closures through managing migrations and transfer of records.
  • Provide project management expertise and analysis for identified business units as needed, e.g., inventorying, identification and disposition of all unidentified records.

2. Assumes responsibility for records management program implementation.

  • Assists Records Manager with maintaining records management processes and procedures for assigned business units.
  • Assists Records Manager with maintaining record retention schedules and record series for assigned business units.
  • Assists Records Manager with implementing records destruction process for customer assigned business units.
  • Conduct and support customer standardized records management training program.
  • Provide Iron Mountain system specific training for assigned business units (IMConnect).

Assumes responsibility for records management program administration and coordination.

  • Maintain accurate records and respond in a timely manner to all retrievals, accessions and destruction requests for all customers’ records according to company record retention policy.
  • Monitors records database to ensure accuracy of data entry, storage and destruction.
  • Provide customer support via email, phone or in person, i.e., logistic and procedural support, enforce standards and promote best practices.
  • Coordinate collection and distribution of necessary information for assigned business units, including activity levels, Iron Mountain district contacts, authorized users, workflow data, etc.
  • Assist Records Manager with driving overall program improvements for assigned business units.
  • Act as a resource to district personnel regarding customer issues, attend meetings, and interface with appropriate departments as appropriate.

Assume responsibility for electronic records management systems administration and coordination.

  • Support system implementation in compliance with RIM requirements.
  • Map business and records processes.
  • Assist with the development and implementation of RIM plans for improvement.

Assumes responsibility for communication.

  • Day to day internal service-level management of customer business units, including account communication and ongoing problem resolution, but not limited to, invoicing, district service level issues, implementation, initial transfers, etc.
  • Proactively communicate with customer end users via email, phone calls, and visits to enhance the Iron Mountain relationship; perform issue-resolution visits, and scheduled follow up meetings.
  • Interpret and respond timely to service issues.

Performance Measurements:

  • Improvement in customer’s compliance with their records retention policy.
  • Good coordination and effective working relations with other departments and managers.
  • Ability to work within the organizational structure.
  • Effective teaming within the account team that supports the customer.
  • Customer retention.

Essential Job Functions

  • Assess records policy and create or update as appropriate, includes understanding
  • When it is appropriate to partner with business leaders, compliance officers, and
  • Records Manager to obtain the appropriate input.
  • Identify process improvements and best practices for a compliant records management program.
  • Build external and internal relationships
  • Identify and respond to current records management issues.

Educational & Experience Requirements:

A minimum of two (2) years college with specialized course work in records management and business law is preferred and two (2) to four (4) years equivalent work experience in an active records environment is preferred

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0066947

LeadFlex Job ID: 258999

External ID: J0066947

ATS Tracking ID: 6615

Vendor ID: 6615

Post Date: 11/15/2023

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